Frequently asked questions
Straightforward answers about catalog availability, checkout, and orders.
How do I know a size is available?
Only active variants with available stock appear on product pages. Your cart checks price and stock again before checkout.
When is my order confirmed?
An order is confirmed only after Horliwears verifies the payment with Paystack. A pending bank transaction may update later.
Can I retry a failed verification?
Yes. Verification is safe to retry with the same transaction reference and receipt link; it cannot decrement stock twice.
Can personalized products be changed?
Check the name, number, size, and colour carefully before paying. Eligibility for a later change depends on whether production has started.